Support Board is a smart customer service tool that blends AI chatbots with live chat support. It helps businesses manage conversations across popular channels like WhatsApp, Messenger, email, and more. With automation, multilingual support, and integrations like Shopify, it’s designed to save time while boosting sales.
Key Features
AI-Powered Chatbots
Support Board uses OpenAI and Google AI to automate customer conversations. You can train your bot using your website or documents, making it smarter over time. It can even handle advanced queries and send media, attachments, and surveys.
Omnichannel Messaging
Connect with customers on WhatsApp, Messenger, Telegram, LINE, WeChat, SMS, email, and more—all in one place. This means no more juggling between platforms and missed messages.
Shopify Integration
Link your Shopify store to provide real-time answers about orders, products, and cart items. The chatbot can help customers shop, track orders, and find product details without manual effort.
Custom Automations & Triggers
Set conditions like location, time, or user type to trigger specific messages. From welcome greetings to follow-ups, you can guide customers smoothly through the sales funnel.
Multilingual Support
Serve international customers with bots that understand up to 32 languages. This removes language barriers and makes your support truly global.
Use Cases
- Ecommerce Stores – Automate product FAQs, track orders, and help shoppers 24/7.
- Small Businesses – Manage all customer queries from one dashboard without hiring extra staff.
- Customer Support Teams – Reduce repetitive questions so agents can focus on complex cases.
- International Companies – Communicate in multiple languages and stay connected across time zones.
Pros and Cons
| Pros | Cons |
|---|---|
| AI chatbot with custom training | OpenAI usage fees not included |
| Omnichannel messaging support | Initial setup may take time |
| Shopify integration for sales boost | |
| Multilingual support for 32 languages |
Hands-on Experience / My Honest Opinion
After testing Support Board, I found it refreshingly straightforward compared to many bulky help desk tools. The chatbot training was smooth—I just uploaded my site link, and it started answering relevant questions within minutes. Switching between WhatsApp, email, and Messenger in one panel made managing customer chats feel effortless.
The Shopify integration stood out, especially when customers could get instant product details without waiting for a human reply. While the OpenAI cost isn’t included, the value it delivers—especially in saved time and happier customers—makes it worth the small extra spend. For anyone juggling multiple channels, Support Board feels like having a skilled support agent who never sleeps.
